If you need to cancel an order, contact us as soon as possible at pinkrugoofficials@gmail.com with your order number and cancellation request.

We will make reasonable efforts to stop an order that has not yet entered fulfillment or production. However, cancellation cannot be guaranteed once an order has been processed, prepared for dispatch, shipped, or custom production has begun.

For standard products, cancellation requests may be accepted if the order has not yet been processed for fulfillment or dispatched.

If the order has already shipped, please refer to our Return & Refund Policy.

Custom rug orders are arranged through WhatsApp consultation. Before payment, customers can discuss their requirements, review the proposed customization plan, and confirm the final specifications and quotation.

Production will begin only after the customer has approved the final details and completed payment.

Cancellation requests may be accepted before custom production begins. Once production has started, cancellations for personal reasons or a change of mind will not be accepted, except where required by applicable law or where PINKRUGO is unable to fulfill the order as agreed.

Customers must provide accurate and valid contact and shipping information when placing an order.

If we discover missing, incorrect, or inconsistent information, we will contact the customer by email to request clarification or correction.

The customer must respond within **3 business days** of our email.

If no response is received within this period and the order cannot be verified or fulfilled, PINKRUGO reserves the right to cancel the unfulfilled order, subject to applicable law.

If payment has already been made, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

If a cancellation is approved, the applicable refund will be issued to the original payment method, subject to applicable law and the circumstances of the cancellation.

If we cannot ship an order within the time promised, we will notify you and provide the options required by applicable law, which may include agreeing to a revised shipping date or cancelling the order for a refund.