If we identify an obvious pricing or listing error before an order is fulfilled, we will contact you to explain the issue and provide the available options, including cancellation and refund where appropriate and required by law.

Available payment methods are displayed at checkout. Your order will be processed after payment has been successfully authorized and received.

Payment options may vary depending on your location, currency, and checkout eligibility.

Product prices and any applicable shipping charges will be displayed at checkout before you complete your purchase.

The currency shown at checkout is the currency in which your payment will be processed. Your bank or payment provider may apply currency conversion rates or additional fees.

Payments are processed through the payment methods and payment service providers made available at checkout. PINKRUGO does not intentionally store full payment card details on its own website systems.

If your payment is declined or cannot be verified, your order may not be processed. Please check your payment details or contact your payment provider.

If you believe you have been charged incorrectly, contact us at pinkrugoofficials@gmail.com with your order details.

Custom rug orders follow a consultation and quotation process through WhatsApp.

After reviewing the customer's requirements, PINKRUGO will confirm whether the requested customization can be produced and provide a proposed plan and price quotation.

The customer must approve the final customization details and quotation before making payment. Custom production will begin only after approval and successful payment have been received.

PINKRUGO may request additional information to verify an order or resolve payment-related issues.

Customers must provide accurate and valid contact information and respond to verification requests within  3 business days of receiving our email.

If the requested information is not provided within this period and the order cannot be verified or processed, PINKRUGO may cancel the unfulfilled order where permitted by law. Any applicable refund will be handled in accordance with our policies and applicable legal requirements.