· Regular vacuuming helps keep your rug clean and fresh. Since our rugs are lightweight, gentle cleaning is recommended.
· Robot vacuums can be used for convenient everyday cleaning.
· Use a low-suction vacuum setting whenever possible.
· Avoid high-powered suction, as it may lift or pull the rug off the floor.
· Avoid aggressive beater bars or rotating brushes that may damage rug fibers.
· For loose dirt and debris, a broom or soft brush is also a gentle option.
· Make sure the rug lies flat before vacuuming to prevent lifting or bunching.
· Tip: Always use gentle suction and check your rug's care instructions for the best cleaning method.

· Clean spills immediately. Once a stain is set it becomes much more difficult to clean.
· Scrape off any food or debris with a dull instrument.
· Blot the spill with a dry cotton cloth or a clean paper towel.
· Work from the outer edges of the spill towards the center to prevent spreading.
· Never rub a spill as this forces the spill deeper into the rug.
· To remove any residual staining, dampen a cotton cloth or clean paper towel with clean, cold/lukewarm water. Gently blot with the damp cloth and quickly absorb the moisture on the rug.
· Please note that Viscose and Tencel rugs should never be cleaned with any water or liquid.

· Inspect the rug with the cleaning expert prior to cleaning.
· Get a signed receipt and guarantee of work before the work is performed.
· Any damage resulting from the professional cleaning process is the responsibility of the cleaner.

· Outdoor Safe products require regular care and cleaning, and should be stored in when they are not in use.
· Leaving an outdoor rug in direct or indirect sunlight outdoors will cause rapid fading.
· Store the rug in the shade when not in use. If you choose to leave your rug outdoors, shade it with an awning or umbrella.
· Leaving an outdoor rug in rain or humid weather will cause rapid deterioration and/or mold. Store the rug in a dry space when not in use. If a rug is left in the rain by accident, hang the rug over a railing in sunlight until it has completely dried.
· Outdoor Safe products that are damaged or aged prematurely due to negligence are not considered defective.

· Wool/NZ Wool - Mix a small amount of dish soap with cold water to help remove stains; regular vacuuming will help to curtail shedding sooner.
· Polypropylene/Olefin/Polyolefin - Mix a small amount of dish soap with cold water to help remove stains.
· Polyester/Acrylic/Poly Acrylic/Nylon - Mix a small amount of dish soap with cold water to help remove stains.
· Jute/Seagrass/Sisal - Regular vacuuming will help to curtail shedding sooner.
· Viscose/Tencel - Never clean these rugs with water or any other liquid.