The US is PINKRUGO's primary market. We maintain U.S.-based warehouse inventory for selected products to support domestic order fulfillment.

For orders outside the United States, products are shipped from China.

Available shipping destinations and methods will be displayed at checkout.

US: Standard shipping is free for eligible orders delivered within the contiguous United States (the 48 adjoining states).

Other Destinations:Shipping costs for international orders are calculated at checkout based on the destination, package details, and available shipping services.

Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, remote locations, or destinations with limited carrier service. Any available charges will be shown at checkout where possible.

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability, customization requirements, warehouse location, and order volume.

Custom-made products follow a separate consultation and confirmation process. Production begins only after the customer has approved the final customization details and quotation and completed payment.

Any applicable production estimate will be displayed on the product page or communicated to you before or after ordering.

Orders may be fulfilled from a U.S. warehouse or shipped internationally, depending on product availability and the destination.

The following are estimated transit times after dispatch, not guaranteed delivery dates:

- U.S. warehouse orders: approximately 5–8 business days.
- Orders shipped from China to the United States: approximately 10–20 business days.
- Orders shipped from China to other international destinations:approximately 10–20 business days.

These estimates exclude order processing, custom production, weekends, public holidays, customs clearance, and delays beyond our reasonable control.

If a product has a specific production or delivery estimate, the estimate shown for that product or provided with your order will take precedence.

When tracking is available, we will send tracking information to the email address provided at checkout after your order has been dispatched.

Please allow time for the carrier's tracking system to update after dispatch.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer. PINKRUGO does not control customs processing times or the fees imposed by local authorities.

Delivery estimates are not guarantees. Delays may occur because of weather, customs inspections, carrier disruptions, peak-season demand, incorrect address information, or other circumstances outside our reasonable control.

If we become aware that your order cannot be shipped within the time promised, we will contact you with the relevant delay information and available options, including cancellation and refund where required by applicable law.

Customers must provide accurate and complete shipping information when placing an order, including their full name, email address, phone number, and complete shipping address.

Please check your information carefully before completing your order.

If you notice an error, contact us as soon as possible at pinkrugoofficials@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If any information is missing, incorrect, or requires verification, PINKRUGO will contact the customer using the email address provided at checkout.

Customers must respond within **3 business days** of our email requesting clarification or correction.

If we do not receive a response within this period and cannot safely or correctly fulfill the order, PINKRUGO reserves the right to cancel the unfulfilled order, subject to applicable law. If payment has already been received, any applicable refund will be issued to the original payment method.

PINKRUGO is not responsible for delivery delays or failed delivery caused by inaccurate or incomplete information provided by the customer, to the extent permitted by law.

For shipping questions or assistance with an order, contact:

Email: pinkrugoofficials@gmail.com

Please include your order number so we can assist you more efficiently.