You agree to use this website only for lawful purposes and not to misuse our services, interfere with website operations, or attempt unauthorized access to our systems.

You must provide accurate and complete information when placing an order.

We make reasonable efforts to display product descriptions, images, colors, dimensions, and other details as accurately as possible.

Actual colors may vary depending on screen settings, lighting, photography, and other factors. Please review product specifications and customization details carefully before ordering.

PINKRUGO provides custom rug services through a consultation process via WhatsApp.

Customers may discuss their preferred dimensions, colors, patterns, designs, and other specifications with our team. We will review the requirements and confirm whether the requested customization can be produced.

If feasible, we will provide a proposed customization plan and price quotation. A custom order is confirmed only after the customer approves the final specifications and quotation and completes payment.

Customers are responsible for reviewing all confirmed customization details before payment. The approved proposal and quotation will serve as the basis for production.

Custom products are subject to our Return & Refund Policy and applicable consumer protection laws.

Customers are responsible for ensuring that all information submitted when placing an order is accurate, complete, and up to date, including their name, email address, phone number, billing address, and shipping address.

If PINKRUGO identifies missing, incorrect, or inconsistent information, we may contact the customer by email to request clarification or correction.

Customers are expected to respond within **3 business days** of receiving our request.

If no response is received within this period and the order cannot be verified or fulfilled, PINKRUGO may cancel the unfulfilled order where permitted by applicable law. Any payment already received will be refunded where required by law or under our applicable policies.

Prices, product availability, promotions, and product descriptions may change without prior notice. Changes will not affect orders already accepted, except where correction or cancellation is permitted by applicable law.

We reserve the right to correct errors and to refuse or cancel orders where permitted by law. If we cancel an order after payment, we will arrange an appropriate refund.

An order submission is an offer to purchase. Order confirmation does not necessarily mean that the order has shipped.

We reserve the right to review, limit, or cancel orders where permitted by law, including suspected fraudulent or unauthorized transactions. If an order is cancelled after payment, any applicable refund will be issued in accordance with our policies and applicable law.

Shipping destinations, costs, processing information, and estimated delivery times are described in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise. If we cannot ship within the time promised, we will provide the notices and options required by applicable law.

Returns, refunds, damaged or incorrect items, and custom-product restrictions are governed by our Return & Refund Policy.

Nothing in these Terms limits consumer rights that cannot be excluded under applicable law.

Unless otherwise stated, website content, text, graphics, photographs, logos, and other materials are owned by or used with permission by PINKRUGO. You may not copy, reproduce, distribute, or commercially use these materials without prior written permission, except as permitted by law.

Our website may include third-party services, applications, or links. We do not control and are not responsible for third-party websites or services. Your use of them may be subject to their own terms and privacy policies.

To the extent permitted by law, our website and its content are provided on an "as available" basis. We do not guarantee uninterrupted or error-free website access.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer protection right that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, PINKRUGO will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for rights or remedies that consumers are legally entitled to.

We may update these Terms from time to time. The latest version will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms are subject to applicable laws and consumer protection requirements. Nothing in this section removes any mandatory consumer protections that apply in your place of residence.