- Contact information: name, email address, phone number, billing address, and shipping address.
- Order information: products purchased, order details, transaction information, and customer service communications.
- Payment information: payment details necessary to process transactions. Payments are handled by the payment providers available at checkout.
- Device and usage information: IP address, browser type, device information, pages viewed, and interactions with our website.
- Communication information: information you provide when contacting us, submitting a review, or requesting support, including information shared through WhatsApp when discussing a custom order.

We may use personal information to:

- Process, fulfill, and deliver orders.
- Process payments and prevent fraudulent transactions.
- Provide order confirmations, shipping updates, and customer support.
- Respond to questions, returns, refunds, and other requests.
- Review custom rug requests, communicate with customers, prepare customization proposals, and provide quotations.
- Verify customer information and resolve order or delivery issues.
- Operate, maintain, and improve our website and shopping experience.
- Comply with applicable legal obligations.
- Send marketing communications where permitted by law and subject to your preferences.

Our website and service providers may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and, where enabled, measure marketing performance.

You can manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

We may disclose personal information to service providers and other third parties when reasonably necessary to operate our store and provide services, including:

- E-commerce and website hosting providers, including Shopify.
- Payment processing providers.
- Shipping carriers and fulfillment partners.
- Website analytics, security, and technical service providers.
- Customer support and communication service providers, which may include WhatsApp.
- Professional advisers, regulators, or law enforcement where legally required.

We do not use this Privacy Policy to promise that no information is ever shared. The categories of service providers and the information shared depend on the services and features enabled in our store.

Because our business and service providers may operate in different countries, your personal information may be processed or transferred outside the country where you live. Where required, we take steps intended to provide appropriate protection for such information.

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, legal compliance, dispute resolution, and legitimate business purposes.

We use reasonable safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, and to exercise other privacy rights.

To submit a privacy request, contact us at pinkrugoofficials@gmail.com. We may need to verify your identity before processing your request.

If you receive marketing emails from us, you can unsubscribe using the link in the email. You may still receive non-marketing messages relating to your orders or account.

Our store is not intended for children under the age required to provide consent under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

version will be posted on this page with a revised "Last updated" date.